WWT Privacy Policy

Wildfowl and Wetlands Trust (WWT) is committed to protecting its members’ and supporters’ personal information

About WWT

• WWT Limited is a charity (1030884 in England and Wales, SCO39410 in Scotland) and a company limited by guarantee (2882729 England). VAT number 618368028.
• The registered address is Wildfowl & Wetlands Trust, Slimbridge, Gloucestershire GL2 7BT
• This Privacy Policy relates to personal information allowing an individual to be identified directly or indirectly that is obtained and stored by WWT and for which WWT is the Data Controller.

Why WWT holds and processes supporters’ personal data

• To administer membership and membership renewals
• To process donations
• To claim Gift Aid on donations
• To confirm receipt of donations, to thank donors and to provide details of how donations may be or have been used
• To enable WWT to maintain a record of supporters’ relationships with the organisation
• For analysis leading to the production of management information relating to income generation  and supporter development
• In relation to correspondence entered into with WWT by any offline or online channel
• To manage visiting and other services at WWT centres
• To send WWT’s members and supporters information about the organisation’s work, fundraising activities and appeals where the organisation has obtained consent or is otherwise allowed to, e.g. by claiming legitimate interest based on existing relationships. Please see our Legitimate Interest Statement for more information. The lawful basis claimed for processing members’ personal data is the contract between WWT and its members which requires WWT to provide the benefits advertised for membership and the information that enables them to continue their membership, for example their renewal advice and membership card. Members who opt out of all communications will not receive this information.
• To keep WWT members’ and supporters’ data up to date
• To implement any instructions WWT receives with regard to withdrawing consent to send information

Individuals can update or withdraw their consent at any time, for individual channels of communication, or for all channels, by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

All WWT’s supporter e-mails contain an Unsubscribe link.

In the event that WWT needs to contact or enter into correspondence with individual supporters regarding administrative issues that do not fall into the GDPR definition of ‘direct marketing’, the use of an e-mail address or telephone number provided by the individual is permissible for the specific purpose of resolving the issue.

The personal information WWT captures and stores

WWT captures and stores personal information as follows:

	Members	Donors	Visitors	Event organisers	Event attendees (WWT ticket purchasers)	E-mail sign ups (via WWT website)
Title / full name / full postal address	Yes	Yes	If provided, only used for direct marketing, claiming legitimate interest for post	If provided, only used for direct marketing, claiming legitimate interest for post	If provided, only used for direct marketing,claiming legitimate interest for post	If provided, only used for direct marketing, claiming legitimate interest for post
Phone number (landline and/or mobile)	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact
E-mail address	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	If provided, only used for direct marketing with a clear opt-in for future contact	Yes

 

	Centre services provided to the public e.g. catering for events, equipment hire	Services provided to WWT by the public e.g. media release forms, location usage permission
Notes	Only processed for the provision of the service by WWT and only stored for the length of time required to provide and administer the service	Only processed for the duration of WWT’s use of the permission and only stored for the length of time required for WWT to use the permission
Title/full name/full postal address	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above
Phone number (landline and/or mobile)	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above
E-mail address	Yes – subject to the conditions noted above	Yes – subject to the conditions noted above

 

The rights of individuals

Subject access

Individuals have the right to request at any time the information WWT holds about them, as subject access requests. Such requests should be submitted by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Depending on the nature of the request, WWT may seek a form of identification to verify the identity of the person making it. The information will be supplied within 30 calendar days of the request or the verification, whichever is the later.

Rectification

If individuals believe the information WWT holds about them is incorrect or incomplete, they have the right to ask the organisation to correct it. WWT must respond within one month of the request being received. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Objection

Individuals have the right to ask WWT to stop processing their personal data. In this situation, WWT can continue to store the data to ensure the request can be respected in the future, but all processing must cease, unless there is a legal purpose. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Portability

Where they have given consent to WWT processing their data, individuals have the right to ask WWT to provide their personal details to another organisation via commonly used open format such as a CSV file. Requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Erasure

Individuals have a right to have personal data erased and to prevent processing by WWT in the following circumstances :

• Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed
• When the individual withdraws consent
• When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing
• The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
• The personal data has to be erased in order to comply with a legal obligation
• The personal data is processed in relation to the offer of services to a child.

WWT can refuse to comply with a request for erasure where the personal data is processed for legal reasons or other scenarios that may be in the public interest as specified by the ICO.

Erasure requests can be made by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Compensation

If individuals believe they have suffered damage because WWT has behaved in breach of Data Protection law, they are entitled to claim compensation.

This right can only be enforced through the courts.

The law allows WWT to defend a claim for compensation on the basis that the organisation took all reasonable care in the circumstances to avoid the breach, that is, by complying with Data Protection legislation when processing data.

Querying automated decisions

Individuals can ask WWT not to make automated decisions based on their personal data; expect to be advised if the organisation may use automated processes to make such decisions; and challenge the results of automated decisions they believe them to be inaccurate.

Questions and requests regarding automated decisions can be submitted by contacting WWT’s Supporter Services team on 01453 891198 or e-mailing supporter@wwt.org.uk

Data security

WWT ensures that there are appropriate controls in place to protect personal details provided to the organisation. 

Online forms are encrypted and the organisation’s ThankQ database is held on secure servers.

WWT’s database is only accessible by approved staff, contractors and suppliers and paper-based information is stored securely as required by GDPR.

Cookies

Cookies are small text files stored on computer by the websites individuals visit. They are standard across all websites and help website owners deliver a better experience to their users.

Further details about managing cookies on all types of devices can be found here: www.aboutcookies.org.

The cookies WWT uses on its website are as follows:

PHPSESSID cookie - this cookie has a number functional purposes, which include making the shopping basket work and allowing donation amounts to be selected.

utma, utmb, utmx, utmz cookies - these cookies enable the function of Google Analytics, software that we use to help analyse anonymous visitor information such as pages visited, time spent on site, browser usage etc. The data can only be viewed by relevant staff at WWT.

atuvc cookie - this cookie gives intergration with social media accounts, using AddThis (www.addthis.com), for those users that choose to share content on their social media networks

WWT’s website may at times contain hyperlinks to websites owned and operated by other organisations. These websites have their own Privacy Policies, including policies on their use of cookies. These individual policies will govern the use of any personal information submitted or collected by cookies when individuals visit these websites. WWT cannot accept any responsibility or liability for the privacy practices of third-party websites and the use of such websites is at individuals’ own risk.

Sharing information with others

Suppliers

WWT sometimes uses external companies to process personal data on WWT’s behalf, for example to produce direct marketing materials.

In these circumstances, with reference to GDPR, WWT is the Data Controller and these suppliers are Data Processors.

The security practices of supplier companies are checked before WWT appoints them and then on a regular basis.  WWT puts contracts in place that set out the organisation’s expectations and requirements, especially regarding how suppliers store and process the personal data provided by WWT.  

Third party marketing

WWT will only use personal information within the organisation for the purposes for which it was obtained.

WWT will not, under any circumstances, share personal data with any third party organisations for their use or sell it to them for their own marketing purposes, and individuals will not receive marketing communications from any other companies, charities or other organisations as a result of providing their details.

Legal requests

WWT will comply with legal requests where disclosure is required or permitted by law and a written request is received, for example, to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime.

Processing within the EU

WWT does not process data outside the EU.

The length of time personal information will be retained

WWT will hold personal information on its systems for as long as it is necessary for it to carry out the relevant activity requested by the individual and as in line with the consent given.

The personal information of  individuals who are no longer engaged with WWT will be held for no longer than 7 financial years.  This period meets WWT’s statutory obligation to retain information for Gift Aid and other tax purposes.

If an individual asks WWT to cease contact, a record of the request will be kept along with the individual’s personal details to enable WWT to comply with the request over time, but this period will be no longer than the 7 financial years stated above.

Comments or questions about WWT’s Privacy Policy

Any questions about this Privacy Policy should be addresses as follows:

• Write to: Supporter Service Manager, Wildfowl & Wetlands Trust, Slimbridge,Gloucestershire GL2 7BT
• Email: supporter@wwt.org.uk
• Phone: 01453 891198

The UK's data protection authority is the Information Commissioner's Office (ICO).

The ICO’s website is www.ico.org.uk

The organisation can be contacted at: https://ico.org.uk/global/contact-us/

Changes to WWT’s Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available at wwt.org.uk

If changes are made to WWT’s Privacy Policy in the future, a prominent notice will be posted on WWT’s website.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to WWT. References to "our Website" or "the Website" are to wwt.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
WWT
Gloucestershire
GL2 7BT

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.