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FAQs / Help

How do I use the tickets purchased online?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a ticket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Can I make group bookings?

It couldn’t be easier to book your group visit, simply give us a call on 01453 891223 or email groups.slimbridge@wwt.org.uk. . Minimum group size is 12.

For education group visits please book directly with our Learning teams - for contact details and more information about education group visits please click here.


Can I purchase a ticket on arrival at a WWT Wetland Centre?

Yes you can.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What time should I arrive?

All WWT Wetland Centres are open from 9.30am, 364 days of the year.

Closing times vary depending on season. Please check the relevant Wetland Centre pages on the WWT website: www.wwt.org.uk/wetland-centres/

Is there wheelchair access?

Most of our paths and areas are designed for easy access for wheel chair and scooter users. A couple of our hides are unsuitable currently.

How can I contact you?

If you have any problems or need any more information give us a call on 01453 891 900 or email enquiries@wwt.org.uk