FAQs / Help
No, you do not have to book admission in advance, but if you're a non-member and would like to, you are welcome to do so.
If you have any special vouchers, including member discount vouchers or Blue Peter badges, please buy your tickets at our site on the day of your visit. They cannot be used to book in advance.
We are more than happy to move future bookings to a new date but are unable to do so if the date on your ticket has already passed.
As a charity we can only issue refunds in certain circumstances. This does not include inclement weather. Applications for refunds should be received 48 hours before the day of the ticket. For example, if you have a ticket for Saturday, we would need to receive your refund application before midnight on Wednesday.
Please contact email@example.com if you would like to change the date on your ticket or apply for a refund.
Yes you will still need to book to use your corporate partner tickets to visit a WWT centre. To do this you will need to visit your dedicated partner webpage for more details. These webpage details should be in your confirmation email if your employer/corporate partner has provided you with codes to redeem or from your staff benefits portal if not. If you have any further questions please contact firstname.lastname@example.org.