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FAQs / Help

Why don’t you offer priority booking for members?

Unfortunately, we are unable to offer our members priority booking, as charity tax law means that we must make our centre available to everyone – including non-members.

What do I do if the day I want to visit is fully booked?

We’re sorry if you’ve not been able to make a booking for the day you want to visit at this time. We’re taking safety on site seriously so have set limits on the number of visitors per day.

Please check back though. We get booking returns which we immediately make available. And we regularly review the situation on the ground at our centre and we increase the booking capacity wherever it is safe to do so.

For this reason, if you have a booking and find you're unable to visit, please email tickets@wwt.org.uk so that we can free up the space for someone else. Please see further information on refunds below.

Can I use discount vouchers or Blue Peter badges?

Our booking system supports a number of our most frequently used discounts, including member discount vouchers and Blue Peter badges. To find out how to use your discount please email tickets@wwt.org.uk.

Do I need to book to use corporate partner tickets?

Yes you will still need to book to use your corporate partner tickets to visit a WWT centre. To do this you will need to visit your dedicated partner webpage for more details. These webpage details should be in your confirmation email if your employer/corporate partner has provided you with codes to redeem or from your staff benefits portal if not. If you have any further questions please contact corporate-enquiries@wwt.org.uk.

Do you issue refunds or can I move my ticket date?

We are more than happy to move future bookings to a new date but are unable to do so if the date on your ticket has already passed.

As a charity we can only issue refunds in certain circumstances. This does not include inclement weather. Applications for refunds should be received 48 hours before the day of the ticket. For example, if you have a ticket for Saturday, we would need to receive your refund application before midnight on Wednesday.

Please contact tickets@wwt.org.uk if you would like to change the date on your ticket or apply for a refund.

What procedures are in place to keep everyone safe?

We're doing everything we can to make our centres safe for you to visit. To find out more about your local centre's safety procedures, please visit their website - you'll find more information via the Book your visit page.

I have a ticket for a whole day. What time can I arrive?

You can arrive any time during opening hours on your chosen day, unless otherwise specified on your booking confirmation. You're welcome to stay until closing. Please visit your local centre webpages to find opening hours.

I have a timed ticket. When do I need to arrive?

You can arrive anytime during the time slot you have booked for, but please do not arrive early as our site teams will be unable to admit you in advance of the start time stated on your ticket.

I have a timed ticket. How long can I stay?

You are welcome to stay on site as long as you wish until closing time (please note last admissions are usually one hour before closing), there is no specific end time to your ticket.

I have a timed ticket. What happens if I am late?

Please do not worry if you are running late, you will still be admitted. However, please try to be on time as we are relying on our visitors to observe their time slots to ensure a safe flow of visitors into and around the site. Your help in this matter is greatly appreciated.

What facilities are currently available?

We’ll let you know on your local centre's Book your visit page if anything really important like toilets, hides or play areas are closed, or if there’s no food and drink available. Find out up-to-date details about what’s available on your centre webpages.

Why am I being asked to give the contact details for every person?

As part of the governments COVID-19 ‘test and trace’ programme we now need the contact details of every person over 16 in your booking. You can read the guidance issued by the Government here. This data will be held for as long as required to meet this guidance, after this it will be deleted.

I still have a question, who can I contact?

If your question hasn't been answered, please get in touch. We have reduced phone cover so please email wherever possible. We will get back to you as quickly as possible but please bear with us. Thank you so much for your patience and continued support.

For any booking enquiries relating to a new or existing booking please email tickets@wwt.org.uk.

For membership enquiries that don’t relate to booking a visit, please visit our dedicated membership FAQs page. We hope you’ll find an answer here but please follow the link to contact us if not.

For all other enquiries, please submit your question to the right department using our contact form – if your question relates to your local centre, please be sure to select them in the drop-down.