FAQs / Help
Please click on a question to see the answer…
How do I use the tickets purchased online?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a ticket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Can I make group bookings?
Yes you can purchase a group ticket via the WWT ticketing website. Minimum group size is 12.
For education group visits please book directly with our Learning teams - for contact details and more information about education group visits please click here.
What time should I arrive?
All WWT Wetland Centres are open from 9.30am, 364 days of the year.
Closing times vary depending on season. Please check the relevant Wetland Centre pages on the WWT website: www.wwt.org.uk/wetland-centres/
Is there wheelchair access?
Most of our paths and areas are designed for easy access for wheel chair and scooter users. A couple of our hides are unsuitable currently.
How can I contact you?
If you have any problems or need any more information give us a call on 01453 891 900 or email firstname.lastname@example.org